Membership recruitment and retention   

Maintenance of the membership register and collection of fees

Arranging meetings and taking minutes

Delivering effective Public Affairs and Public Relations services

Arranging meetings with stakeholders whether political, industry or professional

Responding to consultations and other industry related papers/proposals

Managing budgets, accounts and statutory reporting

Delivering and maintaining a contemporary and up to date website

Providing a regular newsletter containing political, market, media and other relevant news

 Undertaking and commissioning research and drafting papers as instructed

Maintaining an office facility in the Midlands from which all telephony and correspondence services are delivered

Creating and administering codes of practice and the compliance and redress activities associated with them

Maintaining all records and computer systems

Providing back up facilities in respect of archives, files and data systems

Providing advisory services for members on technical matters working with outside stakeholders as necessary.